Refund policy

Return, Refund & Exchange Policy

At Syffer, we carefully inspect every order before dispatch. We accept returns or exchanges only in cases where the product delivered is damaged or incorrect.

Eligibility

A return or exchange is eligible only if:

- The product received is damaged/defective, or

- The customer has received a wrong product.

- The customer contacts Syffer within 24 hours (1 day) of delivery.

- The product is unused, unworn, unwashed, and has its original tags and packaging intact.

- The customer provides clear photos/videos of the product and packaging when requested.

How to Request a Return or Exchange

Customers must contact Syffer within 24 hours of delivery and provide:

1. Order ID

2. Reason for the return/exchange

3. Clear photos/videos showing the damage or incorrect product

4. Photos of the original packaging, if applicable

Requests made after 24 hours of delivery will not be eligible for return, refund, or exchange.

Return Shipping

For an eligible return or exchange, the customer must ship the product to:

Syffer Returns

M-47, Ground Floor

Behind Chinar Apartment

Batla House, New Delhi – 110025

The customer is responsible for securely packaging the product before shipping it.

A ₹99 return processing/shipping charge will be deducted from the customer's original payment/refund amount.

Refunds

Once the returned product is received and inspected, Syffer will process the applicable refund through store credits

The refund, after deduction of the ₹99 return processing/shipping charge, will be issued to the original payment method.

Exchanges

For an eligible damaged or wrong-product case, Syffer will arrange an exchange for the correct/replacement product, subject to availability.

If the replacement product is unavailable, a refund may be offered instead.

The applicable ₹99 charge will be deducted from the refund amount.

Non-Eligible Returns

We do not accept returns or exchanges for:

- Change of mind

- Wrong size selected by the customer

- Colour preference

- Products that have been worn, washed, altered, or damaged after delivery

- Normal wear and tear

- Requests made after 24 hours of delivery

- Products without original tags or packaging

Important

Customers are advised to check their order immediately upon delivery. Please record an unboxing video where possible, especially for damaged or incorrect-product claims, as it may be required for verification.

Syffer reserves the right to reject a return or exchange request if the product does not meet the eligibility requirements stated above.